Refund policy

At AQ Official, we aim to deliver quality and satisfaction with every order. If something isn’t right, we’re here to help.

Online Orders Only

Currently, AQ Official operates online only. We do not offer in-store returns or exchanges at this time.

Return & Exchange Window

  • Items can be returned or exchanged within 7 days of delivery.
  • Requests made after this period will not be accepted.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Item must be unused, unworn, and unwashed
  • All original tags and packaging must be intact
  • Item must be in original condition

Non-Returnable Items

  • Items marked as Final Sale
  • Customized or altered products
  • Accessories (if applicable)

Return Process

  1. Contact us via Instagram or WhatsApp with your order details
  2. Our team will guide you through the return process
  3. Securely pack the item and send it back as instructed

Exchange Policy

  • Exchanges are only applicable for size issues (subject to availability)
  • If your desired size is unavailable, you may opt for a return

Refund Policy

  • Refunds are processed after the item passes our quality check
  • Refunds will be issued via bank transfer / store credit
  • Processing time may take 5–7 working days

Important Notes

  • Customers are responsible for return shipping charges
  • AQ Official is not responsible for items damaged during return transit
  • Items that do not meet our policy conditions will not be accepted

Late Returns

Returns requested after the 7-day window will not be processed.