Shipping policy
At AQ Official, we aim to deliver your orders quickly and securely across Pakistan.
Order Processing
- Orders are processed within 1–2 working days
- Orders placed on weekends or public holidays will be processed on the next working day
Delivery Time
- Nationwide delivery: 2–5 working days
- Delivery times may vary depending on your location and courier service
Shipping Method
- We offer delivery through trusted courier partners across Pakistan
- Cash on Delivery (COD) and prepaid options are available
Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout
- Free shipping may be offered during promotions or on selected orders
Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email
- You can track your order through the courier service
Delivery Issues
- Please ensure your address and contact details are correct
- AQ Official is not responsible for delays caused by courier services
- In case of failed delivery, the courier may attempt re-delivery or contact you
Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 24 hours of delivery
- Share clear images and order details for quick assistance
Important Notes
- Orders may be delayed during sales, holidays, or unforeseen circumstances
- AQ Official reserves the right to cancel orders due to stock or verification issues